TERMS AND CONDITIONS

Our terms

1. These terms

1.1  What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Universal Hair 2 Excel a company registered in England and Wales. Our company registration number is 08577252 and our registered office is at 21 Rochester House, Manciple Street, London, SE1 4LP and our trading address is 21 Rochester House, Manciple Street, London, SE1 4LP. We are not registered to charge VAT.

2.2 How to contact us. You can contact us by telephoning our customer service team at 0200 774 7842 or by writing to us at info@universalhair2excel.com and 21 Rochester House, Manciple Street, London, SE1 4LP.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. 

3. Our contract with you

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4  We sell to the UK and Europe. Our website is for the promotion of our products in the UK. We can deliver orders and accept payments from Europe and international clients.